Returns and refunds

Every print here is made after you order it. Nothing sits in a drawer waiting. That is why there is no general right to send one back because you have changed your mind: the print exists because you asked for it, and it cannot be sold to anyone else.

It also means the sizes are honest. Each print is made at the proportions of the painting itself, so the size you choose is the size of the paper.

If the order has not gone to the printer yet, write and I will cancel it and refund you in full. Nothing is printed instantly, so there is usually a window.

Not yet written: [TO FILL IN: whether you offer a cooling-off period beyond that, and to whom. Buyers in some countries have a statutory cancellation right, and made-to-order goods are often exempt from it — check what applies where you sell, then say plainly what you offer. For example: “Buyers in the UK and EU may cancel within 14 days of delivery and return the print at their own cost.”]

If a parcel has not arrived and the estimate for your part of the world has passed, write to me. I will chase it, and if it is genuinely lost I will reprint and resend it at my cost.

Give it a little longer than the estimate before worrying. International post is slower than it used to be, and customs can hold a parcel for weeks.

Refunds go back through Stripe to the card or wallet that paid, because that is the only route that exists — this site cannot pay you any other way. Stripe usually takes a few working days to put it back, and your bank may take a few more.

A refund includes the shipping you paid on the original order.

None of this covers original paintings or commissions, which are not sold through the store. Those are agreed by email, one at a time, and what happens if something goes wrong is agreed with them. The commissions page describes how a commission goes, including the point at which either of us can stop.

Write. A print that is not right is a problem I want to know about, and it is usually a five-minute fix.