Terms
The terms a print is sold under, and the terms of using this site.
Who you are buying from
- Seller
- Sunu Rai
- Address
- Seattle, Washington. There is no shopfront; write by email and a postal address will be given if you need one.
- hello@sunurai.com
Ordering
Add prints to the cart, choose where they ship, and pay on Stripe’s page. You will be asked for an email address; that is where the confirmation goes.
Every print is made when you order it. Nothing is held in stock, so an order is a request to make something rather than to send something that already exists.
Prices and currency
Prices are in US dollars and include the print itself, packed and ready to post. Shipping is added at checkout at a flat rate for your part of the world; the shipping page lists every rate.
The price you see on the product page is the price charged. It is worked out again on the server from the print you chose before anything is billed, so a stale page cannot be paid at an old price. If a price is obviously wrong — a decimal point in the wrong place — I will not hold you to it; I will cancel the order and refund it in full.
Paying
Payment is taken by Stripe. Card details are entered on Stripe’s own page and are never seen by this site. Which cards and wallets you are offered is up to Stripe and your country.
Some payment methods settle over a day or two rather than instantly. If yours does, the order is placed straight away and printing begins once the payment clears.
When there is a contract
Putting prints in the cart, and even reaching the payment page, is not an order. There is a contract between us when the payment goes through and you get the confirmation email from me.
Until then either of us can walk away. After then, see the returns page.
Very occasionally I may have to refuse an order — a print I can no longer make at that size, an address I cannot ship to, or an order I think is fraudulent. If that happens you are refunded in full and told why.
Cancelling and changing
If you want to change or cancel an order, write as soon as you can. Nothing is printed instantly, so if it has not gone to the printer yet I will simply cancel it and refund you.
Once a print is made it is made for you and cannot go back into stock. The returns page sets out what happens then, and what happens if it arrives damaged.
Originals are enquiries, not purchases
The store sells reproductions. The original paintings are not on sale through this site: there is no “buy” button for one, and no way to pay for one here.
An original is an enquiry. You write, we talk about the piece, and if it goes ahead I invoice you directly and we agree on delivery and insurance separately. Commissions work the same way, and the commissions page describes how one goes.
Nothing on a work’s page is an offer to sell it. A price shown against an available painting is a guide to what I would ask, not a contract.
Delivery
Delivery estimates are estimates. They are honest ones, but they are not promises, and once a parcel is with the postal service its speed is not mine to control.
Risk passes to you when the parcel is delivered, not when it is posted. If it arrives damaged, that is mine to put right.
Using this site
You are welcome to read, link to and share any page here.
Please do not scrape the catalogue, hotlink the images, or use anything from this site to train a model. Every image on the site is a copyrighted work; the copyright page says what you may and may not do with one.
The 3D gallery is offered as it is. It asks a lot of a browser, and on an old machine it may run badly or not at all. Everything in it is also in the ordinary catalogue.
If something goes wrong
Write to me first. Almost everything is fixable with an email, and I would much rather reprint something than argue about it.
Nothing in these terms takes away any right the law where you live gives you as a consumer.
Changes
These terms can change. The version that applies to your order is the one that was on this page when you paid; the date at the top says when it was last revised.
Questions about this page
Write to hello@sunurai.com and say which page you mean. It reaches a person, not a queue.